Reporting a Complaint
We do our best to ensure that you are totally happy and satisfied with our online estate agents service, but should you need to make a complaint, we have a process that you can follow. By dealing with each complaint as efficiently as possible we can resolve any issues you might have.
Where to Complain to
Before we respond to a complaint that we receive we investigate it in depth. We do this to make sure we are constructive in our response and to get all of the relevant information. We aim to deal with your complaint and come to a solution within 48 hours. In certain cases this might take slightly longer, and if this is the case we will speak to you within 3 working days.
Our complaints team are not based in the main administrative office and this means that they have no personal involvement in any property sales or advertising. This makes them totally objective and best placed to handle complaints.
If you need to make a complaint we ask that they are emailed to us at:
firstname.lastname@example.org or you could write to us at Chimneypots, Unit N1, Buffalo Court, Kansas Avenue, Salford Quays, Manchester, M50 2QL
We only accept written complaints so that we can look at all issues, this prevents information being overlooked as is the case in many telephone complaints.